# Escalas, ramais e whatsapp do Grupo - Organização da equipe

**ESCALA E RAMAIS**

Nosso time de atendimento ao cliente utiliza duas escalas de trabalho, uma delas é atendimento via chat e a outra é atendimento telefônico que é alterada semanalmente. O horário de atendimento da equipe é das 08:00 até 12:00 e das 13:00 às 17:00. O time de cobrança realiza a cobrança de clientes devedores em diferentes tipos de perfis, renegociações, etc e utiliza como prioridade a cobrança ativa via telefone e em segundo plano emails e WhatsApp. O atendimento é das 08:00 até 12:00 e das 13:00 às 17:00.

 **ESCALA DE ATENDIMENTO**

<table border="1" id="bkmrk-%C2%A0-telefone-chat-onbo" style="border-collapse: collapse; width: 82.5926%; height: 252.6px;"><colgroup><col style="width: 20.3593%;"></col><col style="width: 14.2216%;"></col><col style="width: 16.4671%;"></col><col style="width: 14.521%;"></col><col style="width: 18.4132%;"></col><col style="width: 16.018%;"></col></colgroup><tbody><tr style="height: 49.2px;"><td class="align-center" style="height: 49.2px;">**<span style="color: rgb(0, 0, 0);"><span style="background-color: rgb(255, 255, 255);">SEMANA</span></span>**</td><td class="align-center" style="height: 49.2px;">**TELEFONE**</td><td class="align-center" style="height: 49.2px;">**CHAT**</td><td class="align-center" style="height: 49.2px;">**COB E SUSPENSOS**</td><td class="align-center" style="height: 49.2px;">**ONBOARDING**</td><td class="align-center" style="height: 49.2px;">**NOTA FISCAL**</td></tr><tr style="height: 51.2px; border-color: rgb(224, 62, 45);"><td>05/05 até 09/05</td><td>Diana</td><td>Todos os demais</td><td>Monique</td><td>Jhennyfer</td><td>Lucas</td></tr><tr style="height: 48.2px; border-color: rgb(224, 62, 45);"><td>12/05 até 16/05</td><td>Lucas</td><td>Todos os demais</td><td>Monique</td><td>Jhennyfer</td><td>Lucas</td></tr><tr style="height: 46.4px; border-color: rgb(224, 62, 45);"><td>**19/05 até 23/05**</td><td>**Bruna**</td><td>**Todos os demais**</td><td>**Monique**</td><td>**Lucas**</td><td>**Lucas**</td></tr><tr><td>26/05 até 30/05</td><td>William</td><td>Todos os demais</td><td>Monique</td><td>Lucas</td><td>Lucas</td></tr></tbody></table>

<p class="callout success">**LABORAL**</p>

<table border="1" id="bkmrk-11%3A45hs-william-j%C3%A9ss" style="border-collapse: collapse; width: 55.9259%; height: 111.475px;"><colgroup><col style="width: 16.3717%;"></col><col style="width: 19.0222%;"></col><col style="width: 22.5708%;"></col><col style="width: 16.5929%;"></col><col style="width: 25.4425%;"></col></colgroup><tbody><tr style="height: 29.775px;"><td style="height: 29.775px;">**13:30hs**</td><td style="height: 29.775px;">**Diana**</td><td style="height: 29.775px;">**Thatiana**</td><td style="height: 29.775px;">**Bruna**</td><td>**Matheus**</td></tr><tr style="height: 35.125px;"><td style="height: 35.125px;">**14:15hs**</td><td style="height: 35.125px;">**Bruno**</td><td style="height: 35.125px;">**William**</td><td style="height: 35.125px;">**Lucas**</td><td>**Gabrielle**</td></tr><tr style="height: 46.575px;"><td style="height: 46.575px;">**14:45hs**</td><td style="height: 46.575px;">**Jhenyffer**</td><td style="height: 46.575px;">**Monique** </td><td style="height: 46.575px;">**Donna**</td><td>**Nádia**</td></tr></tbody></table>

<p class="callout warning">**INTERVALO DA SEMANA** </p>

<table border="1" id="bkmrk-15%3A00hs-kauana-15%3A10" style="border-collapse: collapse; width: 51.7284%; height: 136px;"><colgroup><col style="width: 42.4649%;"></col><col style="width: 57.4713%;"></col></colgroup><tbody><tr style="height: 29.6px;"><td style="height: 29.6px;">**15:15**</td><td style="height: 29.6px;">**Diana , Bruna e Donna**</td></tr><tr style="height: 29.6px;"><td style="height: 29.6px;">**15:30**</td><td style="height: 29.6px;">**Jhenyffer, Lucas e Nadia**</td></tr><tr style="height: 29.6px;"><td style="height: 29.6px;">**15:45**</td><td style="height: 29.6px;">**Monique , Selau e Gabrielle**</td></tr><tr style="height: 34.3125px;"><td style="height: 34.3125px;">**16:00**</td><td style="height: 34.3125px;">**William, Thatiana e Matheus**</td></tr><tr style="height: 29.6px;"><td style="height: 29.6px;">  
</td><td class="align-left" style="height: 29.6px;">  
</td></tr></tbody></table>

<p class="callout info">**WHATSAPP DA COBRANÇA PROMAD: (48) 3203-1201**</p>

<p class="callout info">**WHATSAPP DO COMERCIAL PROMAD: (48) 3203-1245**</p>

<p class="callout info">**WHATSAPP DO SUPORTE PROMAD: (48) 3203-1234**</p>

<p class="callout success">**WHATSAPP DO SUPORTE POL:(48) 3203-1209**</p>

<p class="callout success">**WHATSAPP DA COBRANÇA POL: (48) 3203-1216**</p>

<p class="callout success">**WHATSAPP DO COMERCIAL POL: (48) 3203-1248**</p>

<p class="callout danger">**RAMAIS E EMAILS** </p>

<table border="0" cellpadding="0" cellspacing="0" id="bkmrk-alessandra-.barreto-" style="border-collapse: collapse; width: 575px; height: 482.8px;" width="422"><colgroup><col style="width: 207.667px;" width="125"></col><col style="width: 105.667px;" width="64"></col><col style="width: 240.667px;" width="233"></col></colgroup><tbody><tr style="height: 31px;"><td class="xl67" height="31" style="height: 31px; border-top: none; width: 94pt;" width="125">**Bruna Machado**</td><td class="xl65" style="border-top: none; border-left: none; width: 48pt; height: 31px;" width="64">**1340**</td><td class="xl67" style="border-top: none; border-left: none; width: 175pt; height: 31px;" width="233">**bruna.machado@promad.adv.br**</td></tr><tr style="height: 31px;"><td class="xl67" height="31" style="height: 31px; border-top: none; width: 94pt;" width="125">**Bruno Selau**</td><td class="xl65" style="border-top: none; border-left: none; width: 48pt; height: 31px;" width="64">**1301**</td><td class="xl67" style="border-top: none; border-left: none; width: 175pt; height: 31px;" width="233">**bruno.selau@promad.adv.br**</td></tr><tr style="height: 31px;"><td class="xl67" contenteditable="true" height="31" style="height: 31px; border-top: none; width: 94pt;" title="Editar texto" width="125">**Diana Nascimento**</td><td class="xl65" contenteditable="true" style="border-top: none; border-left: none; width: 48pt; height: 31px;" title="Editar texto" width="64">**1311**</td><td class="xl67" contenteditable="true" style="border-top: none; border-left: none; width: 175pt; height: 31px;" title="Editar texto" width="233">**diana.nascimento@promad.adv.br**</td></tr><tr style="height: 31px;"><td class="xl71" contenteditable="true" height="31" style="height: 31px; border-top: none; width: 94pt;" width="125">**Daiana Terres**</td><td class="xl70" contenteditable="true" style="border-top: none; border-left: none; width: 48pt; height: 31px;" width="64">**1324**</td><td class="xl71" contenteditable="true" style="border-top: none; 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border-left: none; width: 175pt; height: 31px;" width="233">**monique.santos@promad.adv.br**</td></tr><tr style="height: 31px;"><td class="xl67" contenteditable="true" height="31" style="height: 31px; border-top: none; width: 94pt;" width="125">**Thatiana Soares**</td><td class="xl65" contenteditable="true" style="border-top: none; border-left: none; width: 48pt; height: 31px;" width="64">**1310**</td><td class="xl71" contenteditable="true" style="border-left: none; width: 175pt; height: 31px;" width="233">**thatiana.soares@promad.adv.br**</td></tr><tr style="height: 31px;"><td class="xl67" height="31" style="height: 31px; border-top: none; width: 94pt;" width="125">**Victoria Soares**</td><td class="xl69" style="border-top: none; border-left: none; width: 48pt; height: 31px;" width="64">**1312**</td><td class="xl78" contenteditable="true" style="height: 31px;">**victoria.soares@promad.adv.br**</td></tr><tr style="height: 31px;"><td class="xl67" contenteditable="true" height="31" style="height: 31px; border-top: none; width: 94pt;" width="125">**William Krug**</td><td class="xl65" contenteditable="true" style="border-top: none; border-left: none; width: 48pt; height: 31px;" width="64">**1306**</td><td class="xl72" contenteditable="true" style="border-left: none; width: 175pt; height: 31px;" width="233">**william.krug@promad.adv.br**</td></tr><tr style="height: 31px;"><td class="xl67" height="31" style="height: 31px; border-top: none; width: 94pt;" width="125">**Carla Machado**</td><td class="xl65" style="border-top: none; border-left: none; width: 48pt; height: 31px;" width="64">**1331**</td><td class="xl67" style="border-top: none; border-left: none; width: 175pt; height: 31px;" width="233">**comercial2@promad.adv.br**</td></tr><tr><td style="border-top: none; width: 94pt;">**Nádia Rodrigues**</td><td style="border-top: none; border-left: none; width: 48pt;">**1305**</td><td style="border-top: none; border-left: none; width: 175pt;">**nadia.rodrigues@promad.adv.br**</td></tr><tr><td style="border-top: none; width: 94pt;">**Matheus Pacheco**</td><td style="border-top: none; border-left: none; width: 48pt;">**1307**</td><td style="border-top: none; border-left: none; width: 175pt;">**matheus.pacheco@promad.adv.br**</td></tr><tr><td style="border-top: none; width: 94pt;">**Gabriele Lima**</td><td style="border-top: none; border-left: none; width: 48pt;">**1314**</td><td style="border-top: none; border-left: none; width: 175pt;">**gabriele.lima@promad.adv.br**</td></tr><tr><td style="border-top: none; width: 94pt;">**Donna Flor**</td><td style="border-top: none; border-left: none; width: 48pt;">**1316**</td><td style="border-top: none; border-left: none; width: 175pt;">**donna.flor@promad.adv.br**</td></tr></tbody></table>

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