# Escalas, ramais e whatsapp do Grupo - Organização da equipe

**ESCALA E RAMAIS**

Nosso time de atendimento ao cliente utiliza duas escalas de trabalho, uma delas é atendimento via chat e a outra é atendimento telefônico que é alterada semanalmente. O horário de atendimento da equipe é das 08:00 até 12:00h e das 13:00 às 17:00h. O time de cobrança realiza a cobrança de clientes devedores em diferentes tipos de perfis, renegociações, etc e utiliza como prioridade a cobrança ativa via telefone e em segundo plano emails e WhatsApp. O atendimento é das 08:00 até 12:00h e das 13:00 às 17:00h.

 **ESCALA DE ATENDIMENTO**

<table border="1" id="bkmrk-%C2%A0-telefone-chat-onbo" style="border-collapse: collapse; width: 82.5926%; height: 231.766px;"><colgroup><col style="width: 25%;"></col><col style="width: 17.3653%;"></col><col style="width: 20.2096%;"></col><col style="width: 17.8144%;"></col><col style="width: 19.6108%;"></col></colgroup><tbody><tr style="height: 49.1875px;"><td class="align-center" style="height: 49.1875px;">**<span style="color: rgb(0, 0, 0);"><span style="background-color: rgb(255, 255, 255);">SEMANA</span></span>**</td><td class="align-center" style="height: 49.1875px;">**TELEFONE**</td><td class="align-center" style="height: 49.1875px;">**CHAT**</td><td class="align-center" style="height: 49.1875px;"> **SUSPENSOS**</td><td class="align-center" style="height: 49.1875px;">**NOTA FISCAL**</td></tr><tr style="height: 46.5938px;"><td class="align-center" style="height: 46.5938px;">**07/07 até 11/07**</td><td style="height: 46.5938px;">**Jheny e Tathi**</td><td style="height: 46.5938px;">**Todos os demais**</td><td style="height: 46.5938px;"> **Jheny**</td><td style="height: 46.5938px;">**Thati**</td></tr><tr style="height: 46.5938px;"><td class="align-center" style="height: 46.5938px;">14/07 até 18/07</td><td style="height: 46.5938px;">Lucas e Matheus</td><td style="height: 46.5938px;">Todos os demais</td><td style="height: 46.5938px;"> Lucas</td><td style="height: 46.5938px;">Matheus</td></tr><tr style="height: 29.7969px;"><td class="align-center" style="height: 29.7969px;">21/07 até 25/07</td><td style="height: 29.7969px;">William e Bruna</td><td style="height: 29.7969px;">Todos os demais</td><td style="height: 29.7969px;"> William</td><td style="height: 29.7969px;">Bruna</td></tr><tr style="height: 29.7969px;"><td class="align-center" style="height: 29.7969px;">28/07 até 01/08</td><td style="height: 29.7969px;">Nádia e Diana</td><td style="height: 29.7969px;">Todos os demais</td><td style="height: 29.7969px;"> Nádia</td><td style="height: 29.7969px;">Diana</td></tr></tbody></table>

<p class="callout success">**LABORAL - Segundas, quartas e sextas  
  
Serão reservados <span style="text-decoration: underline;">15 minutos</span>, conforme escala abaixo, para que a equipe tenha um tempo para a prática de alongamentos, caminhadas ou exercícios.  
  
Cada um deve cuidar de seu próprio horário e sair somente no horário abaixo indicado (ou mediante troca com outro colaborador).  
  
Todos os integrantes de uma mesma turma devem realizar a mesma atividade.**</p>

<table border="1" id="bkmrk-11%3A45hs-william-j%C3%A9ss" style="border-collapse: collapse; width: 55.9259%; height: 96.4844px;"><colgroup><col style="width: 21.2397%;"></col><col style="width: 24.3371%;"></col><col style="width: 25.8859%;"></col><col style="width: 28.5408%;"></col></colgroup><tbody><tr style="height: 14.7969px;"><td style="height: 14.7969px;">**13:30h**</td><td style="height: 14.7969px;">**Diana**</td><td style="height: 14.7969px;">**Thati**</td><td style="height: 14.7969px;">**Bruna**</td></tr><tr style="height: 35.125px;"><td style="height: 35.125px;">**13:45h**</td><td style="height: 35.125px;">**Matheus**</td><td style="height: 35.125px;">**William**</td><td style="height: 35.125px;">**Jheny**</td></tr><tr style="height: 46.5625px;"><td style="height: 46.5625px;">**14:00h**</td><td style="height: 46.5625px;">**Lucas**</td><td style="height: 46.5625px;">**Monique** </td><td style="height: 46.5625px;">**Nádia**</td></tr></tbody></table>

<p class="callout warning">**INTERVALO DA SEMANA** </p>

<table border="1" id="bkmrk-15%3A00hs-kauana-15%3A10" style="border-collapse: collapse; width: 51.7284%; height: 155.5px;"><colgroup><col style="width: 17.5418%;"></col><col style="width: 82.4582%;"></col></colgroup><tbody><tr style="height: 29.7969px;"><td>**15:10hs**</td><td style="height: 29.7969px;">**Diana, Bruna, Matheus**</td></tr><tr style="height: 31.7969px;"><td>**15:30hs**</td><td style="height: 31.7969px;">**Jheny, Lucas e Nadia**</td></tr><tr style="height: 34.3125px;"><td>**15:50hs**</td><td style="height: 34.3125px;">**William, Thati e Monique**</td></tr></tbody></table>

<p class="callout info">**WHATSAPP DA COBRANÇA PROMAD: (48) 3203-1201**</p>

<p class="callout info">**WHATSAPP DO COMERCIAL PROMAD: (48) 3203-1245**</p>

<p class="callout info">**WHATSAPP DO SUPORTE PROMAD: (48) 3203-1234**</p>

<p class="callout success">**WHATSAPP DO SUPORTE POL:(48) 3203-1209**</p>

<p class="callout success">**WHATSAPP DA COBRANÇA POL: (48) 3203-1216**</p>

<p class="callout success">**WHATSAPP DO COMERCIAL POL: (48) 3203-1248**</p>

<p class="callout danger">**RAMAIS E EMAILS** </p>

<table border="0" cellpadding="0" cellspacing="0" id="bkmrk-alessandra-.barreto-" style="border-collapse: collapse; width: 575px; height: 427px;" width="422"><colgroup><col style="width: 215px;" width="125"></col><col style="width: 110px;" width="64"></col><col style="width: 249px;" width="233"></col></colgroup><tbody><tr style="height: 31px;"><td class="xl67" height="31" style="height: 31px; border-top: none; width: 94pt;" width="125">**Bruna Machado**</td><td class="xl65" style="border-top: none; border-left: none; width: 48pt; height: 31px;" width="64">**1340**</td><td class="xl67" style="border-top: none; border-left: none; width: 175pt; height: 31px;" width="233">**bruna.machado@promad.adv.br**</td></tr><tr style="height: 31px;"><td class="xl67" height="31" style="height: 31px; border-top: none; width: 94pt;" width="125">**Bruno Selau**</td><td class="xl65" style="border-top: none; border-left: none; width: 48pt; height: 31px;" width="64">**1301**</td><td class="xl67" style="border-top: none; border-left: none; width: 175pt; height: 31px;" width="233">**bruno.selau@promad.adv.br**</td></tr><tr style="height: 31px;"><td class="xl67" contenteditable="true" height="31" style="height: 31px; border-top: none; width: 94pt;" title="Editar texto" width="125">**Diana Nascimento**</td><td class="xl65" contenteditable="true" style="border-top: none; border-left: none; width: 48pt; height: 31px;" title="Editar texto" width="64">**1311**</td><td class="xl67" contenteditable="true" style="border-top: none; border-left: none; width: 175pt; height: 31px;" title="Editar texto" width="233">**diana.nascimento@promad.adv.br**</td></tr><tr style="height: 31px;"><td class="xl72" contenteditable="true" height="31" style="height: 31px; width: 94pt;" width="125">**Jheny Ghelen**</td><td class="xl73" contenteditable="true" style="border-left: none; width: 48pt; height: 31px;" width="64">**1308**</td><td class="xl74" contenteditable="true" style="width: 175pt; height: 31px;" width="233">**jhenyffer.ghelen@promad.adv.br**</td></tr><tr style="height: 29.6px;"><td style="border-top: none; width: 94pt; height: 29.6px;">**Lucas Ribeiro**</td><td style="border-top: none; border-left: none; width: 48pt; height: 29.6px;">**1309**</td><td style="border-top: none; border-left: none; width: 175pt; height: 29.6px;">**lucas.ribeiro@promad.adv.br**</td></tr><tr style="height: 31px;"><td class="xl67" height="31" style="height: 31px; border-top: none; width: 94pt;" width="125">**Monique Perez**</td><td class="xl65" style="border-top: none; border-left: none; width: 48pt; height: 31px;" width="64">**1313**</td><td class="xl67" style="border-top: none; border-left: none; width: 175pt; height: 31px;" width="233">**monique.santos@promad.adv.br**</td></tr><tr style="height: 31px;"><td class="xl67" contenteditable="true" height="31" style="height: 31px; border-top: none; width: 94pt;" width="125">**Thatiana Soares**</td><td class="xl65" contenteditable="true" style="border-top: none; border-left: none; width: 48pt; height: 31px;" width="64">**1310**</td><td class="xl71" contenteditable="true" style="border-left: none; width: 175pt; height: 31px;" width="233">**thatiana.soares@promad.adv.br**</td></tr><tr style="height: 31px;"><td class="xl67" height="31" style="height: 31px; border-top: none; width: 94pt;" width="125">**Victoria Soares**</td><td class="xl69" style="border-top: none; border-left: none; width: 48pt; height: 31px;" width="64">**1312**</td><td class="xl78" contenteditable="true" style="height: 31px;">**victoria.soares@promad.adv.br**</td></tr><tr style="height: 31px;"><td class="xl67" contenteditable="true" height="31" style="height: 31px; border-top: none; width: 94pt;" width="125">**William Krug**</td><td class="xl65" contenteditable="true" style="border-top: none; border-left: none; width: 48pt; height: 31px;" width="64">**1306**</td><td class="xl72" contenteditable="true" style="border-left: none; width: 175pt; height: 31px;" width="233">**william.krug@promad.adv.br**</td></tr><tr style="height: 31px;"><td class="xl67" height="31" style="height: 31px; border-top: none; width: 94pt;" width="125">**Carla Machado**</td><td class="xl65" style="border-top: none; border-left: none; width: 48pt; height: 31px;" width="64">**1331**</td><td class="xl67" style="border-top: none; border-left: none; width: 175pt; height: 31px;" width="233">**comercial2@promad.adv.br**</td></tr><tr style="height: 29.6px;"><td style="border-top: none; width: 94pt; height: 29.6px;">**Nádia Rodrigues**</td><td style="border-top: none; border-left: none; width: 48pt; height: 29.6px;">**1305**</td><td style="border-top: none; border-left: none; width: 175pt; height: 29.6px;">**nadia.rodrigues@promad.adv.br**</td></tr><tr style="height: 29.6px;"><td style="border-top: none; width: 94pt; height: 29.6px;">**Matheus Pacheco**</td><td style="border-top: none; border-left: none; width: 48pt; height: 29.6px;">**1307**</td><td style="border-top: none; border-left: none; width: 175pt; height: 29.6px;">**matheus.pacheco@promad.adv.br**</td></tr><tr style="height: 29.6px;"><td style="border-top: none; width: 94pt; height: 29.6px;">**Gabriele Lima**</td><td style="border-top: none; border-left: none; width: 48pt; height: 29.6px;">**1314**</td><td style="border-top: none; border-left: none; width: 175pt; height: 29.6px;">**gabriele.lima@promad.adv.br**</td></tr><tr style="height: 29.6px;"><td style="border-top: none; width: 94pt; height: 29.6px;">  
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